Otaku Haus — Policy Docs
Shipping
& Delivery
Everything you need to know about
how your order gets from us to you.
🗺️
// 01
Where We Ship
We currently deliver across India through trusted courier partners.
We are working on international shipping — stay locked in for updates.
// Note
Remote or hard-to-reach areas may have slightly longer delivery windows.
We'll always keep you updated.
⏱️
// 02
Dispatch Time
| Order Type | Dispatch Window |
|---|---|
| Standard Orders | 2–5 Business Days |
| Limited / Drop Items | 3–7 Business Days |
| Pre-Orders | As per drop timeline |
// Important
Dispatch timelines begin after order confirmation, not payment.
Orders placed on weekends or public holidays are processed the next working day.
📦
// 03
Delivery Time
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 3–5 Business Days |
| Tier 2 / Tier 3 Cities | 5–8 Business Days |
| Remote Areas | 7–12 Business Days |
📡
// 04
Tracking Your Order
Once your order ships, you'll receive a tracking link via email or WhatsApp.
You can also track your order directly from the Track Order page on our site.
Tracking may take 12–24 hours to activate after your shipping confirmation.
⚠️
// 05
Delays & Issues
Otaku Haus is not responsible for delays caused by courier/logistics partners
or unforeseen events (weather, strikes, etc.).
If your order is significantly delayed, reach out to us and we'll investigate immediately.
// Lost Packages
If tracking shows delivered but you haven't received your order,
contact us within 48 hours so we can raise a claim with the courier.
💸
// 06
Shipping Charges
| Order Value | Shipping Fee |
|---|---|
| Below ₹1499 | As calculated at checkout |
| ₹1500 and above | Free Shipping |
// Heads Up
Shipping charges may vary during sale periods or special drops.
Final shipping cost is always shown at checkout before payment.
Still have questions?
Our team responds within 24 hours
