Otaku Haus — Policy Docs
Returns &
Exchange
We keep it fair, clean, and simple.
Here's exactly how it works.
📅
5 Days
Return & Exchange Window
💸
Refunds
Available on Eligible Orders
🏷️
Tags On
Unused & Unwashed
🚚
Free
Reverse Pickup — No Charge
✅
// 01
What's Eligible
Items returned within 5 days of delivery
Products that are unused, unwashed, and with original tags intact
Items in their original packaging without damage
Limited drops and discounted items are eligible for exchange only — no refunds
Items that have been worn, washed, or damaged after delivery are not eligible
📋
// 02
How To Start
01
Contact Us
Reach out via WhatsApp or email with your order number and reason for return/exchange.
02
Get Approval
Our team will review and confirm eligibility within 24–48 hours.
03
Free Reverse Pickup
We'll schedule a reverse pickup at no charge to you. Just keep the item packed and ready.
04
Exchange or Refund Processed
Once we receive and inspect the item, your exchange is dispatched or your refund is processed within 7–10 business days.
💳
// 03
Refunds
We always recommend an exchange first — faster resolution, no waiting on bank timelines.
We offer full cash refunds on eligible orders — no questions asked.
Refunds are processed within 7–10 business days after we receive and inspect the item.
// How Refunds Are Issued
| Payment Method | Refund To |
|---|---|
| Prepaid (UPI, Card, Net Banking, Wallet) | Back to original payment method |
| Cash on Delivery (COD) | Bank transfer — you'll need to share your account details with us |
// Wrong or Defective Item
If you received a wrong or defective item, we will cover all shipping costs and process a full refund or exchange — no questions asked. Contact us within 48 hours of delivery with photos.
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// 04
Non-Returnable Items
Sale and discounted items
Limited edition / special drop items
Items returned after the 5-day window
Worn, washed, or tag-removed items
Ready to start a return?
We respond within 24 hours on all channels
